Shipping Policy
Effective Date: March 8, 2025
At ZoomXTop, we are committed to providing fast, reliable, and secure shipping for all orders. Please review our shipping terms and conditions before making a purchase.
1. Shipping Locations
- We currently ship within the United States only.
- We do not offer international shipping at this time.
2. Processing Time
- Orders are processed within 24-48 hours (excluding weekends and holidays).
- Customers will receive a confirmation email once the order is placed and another email with tracking details once the order is shipped.
- During peak seasons or unforeseen circumstances (e.g., extreme weather, supply chain disruptions), processing times may be extended.
3. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | Free for orders over $100, otherwise calculated at checkout |
| Expedited Shipping | 2-4 business days | Additional cost, calculated at checkout |
| Express Shipping | 1-2 business days | Additional cost, calculated at checkout |
📌 Note: Delivery times are estimates and may vary depending on location, carrier delays, and external factors beyond our control.
4. Shipping Fees
- Standard shipping is free for orders over $100.
- Shipping costs for orders below $100 or expedited shipping options are calculated at checkout.
- Customers are responsible for any additional shipping fees due to incorrect addresses or refused deliveries.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment on our website or directly through the courier’s tracking system.
6. Undeliverable or Lost Packages
- If your package is lost or delayed, please contact our support team at info@zoomxtop.com or call 972-932-6454.
- If an incorrect address is provided at checkout, we are not responsible for lost shipments. Please ensure your shipping details are accurate before placing your order.
- If a package is returned to us due to an incorrect address or failed delivery attempts, the customer is responsible for reshipping fees.
7. Damaged or Missing Items
- If your package arrives damaged or with missing items, please contact us within 7 days of delivery with photos of the damaged package and product.
- We will work with the carrier to resolve the issue and offer a replacement or refund if applicable.
8. Changes to Orders & Shipping Address
- Once an order is processed, we cannot change the shipping address.
- If you need to update your address, please contact us within 12 hours of placing your order.
9. Contact Us
For any shipping-related inquiries, please reach out to our team:
📍 Address: 3007 Stoney Lane, Kaufman, Texas, United States
📞 Phone: 972-932-6454
📧 Email: info@zoomxtop.com
🌐 Website: ZoomXTop
By placing an order on ZoomXTop, you agree to this Shipping Policy.
Last updated: March 8, 2025.
