Sales Policy

Effective Date: March 8, 2025

Welcome to ZoomXTop. We strive to provide a seamless shopping experience by offering high-quality smartphones and excellent customer service. Please read our Sales Policy carefully before making a purchase.

1. Ordering Process

  • Orders can be placed directly through our official website ZoomXTop.
  • Customers must provide accurate and complete information, including name, shipping address, and payment details.
  • Once an order is placed, you will receive an order confirmation email with your purchase details.
  • Orders cannot be modified once they are confirmed. If you need to make changes, please contact our support team immediately at info@zoomxtop.com.

2. Pricing & Payment

  • All prices on ZoomXTop are listed in USD ($) and include applicable taxes.
  • We accept the following payment methods:
    ✅ Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
    ✅ PayPal
    ✅ Secure online payment gateways
  • Full payment must be made at the time of purchase. Orders will not be processed until payment is successfully received.

3. Shipping & Delivery

  • We offer nationwide shipping across the United States.
  • Orders are typically processed within 24-48 hours and shipped within 3-7 business days (excluding weekends and holidays).
  • Tracking details will be provided via email once your order is shipped.
  • Shipping fees may apply, depending on the location and shipping method selected at checkout.
  • Delays due to unforeseen circumstances (weather, carrier issues) are beyond our control, but we will keep you updated on your shipment status.

4. Return & Refund Policy

  • Customers may request a return or refund within 30 days of receiving their product.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Refunds will be processed once we inspect the returned item and confirm its condition.
  • Refunds are issued to the original payment method and may take 5-10 business days to reflect in your account.
  • To start a return process, please contact us at info@zoomxtop.com with your order details.

5. Warranty & Product Issues

  • All smartphones sold on ZoomXTop come with a manufacturer’s warranty (coverage depends on the brand and model).
  • If you receive a defective or damaged product, please contact us within 7 days of delivery for a replacement or repair assistance.
  • Warranty claims are subject to the manufacturer’s terms and conditions.

6. Cancellation Policy

  • Orders can only be canceled within 12 hours of placing the order.
  • Once an order is shipped, it cannot be canceled and must go through the return process if needed.

7. Customer Support

We are committed to ensuring your satisfaction. If you have any questions or concerns, please reach out to our support team:

📍 Address: 3007 Stoney Lane, Kaufman, Texas, United States
📞 Phone: 972-932-6454
📧 Email: info@zoomxtop.com
🌐 Website: ZoomXTop