Returns Policy for Techverse
Effective Date: October 16, 2024
At ZoomXTop, we want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a straightforward returns policy to make the process easy for you. Please read the following guidelines carefully:
1. Return Eligibility
- Time Frame: You can return most new, unopened items within 30 days of delivery for a full refund or exchange.
- Condition: Items must be in their original condition, unused, and in the original packaging. Items that show signs of wear or damage will not be eligible for a return.
2. Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Gift cards
- Downloadable software products
- Opened electronics that are not in original condition
- Customized or personalized items
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@zoomxtop.com or call us at 972-932-6454 to request a return authorization.
- Prepare Your Package: Securely package the item in its original packaging along with all accessories, manuals, and documentation.
- Shipping the Return: Ship the package to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
4. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Please note that original shipping charges are non-refundable.
5. Exchanges
If you need to exchange an item for a different size, color, or model, please follow the return process above. Once we receive your returned item, you can place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund as appropriate, and we will cover the return shipping costs.
7. Contact Us
If you have any questions about our Returns Policy or need assistance with your return, please don’t hesitate to reach out:
- Email: info@zoomxtop.com
- Phone: 972-932-6454
- Address: 3007 Stoney Lane, Kaufman, Texas, United States
Thank you for shopping with ZoomXTop!
